Hespo is committed to ensuring digital accessibility for people with disabilities. As we provide an e-commerce service to consumers, our website must fulfil the accessibility requirements under the European Accessibility Act (Directive (EU) 2019/882). In this accessibility statement, we provide information on how our website meets the accessibility requirements.
- General Description of the Service: Our e-commerce service on our website enables customers to purchase our products online. On our website, the customer can:
- Browse and search our product catalogue
- View detailed product information and specifications
- Select and configure products
- Add products to a shopping cart and complete purchases
- Contact customer service
- Applicable Accessibility Requirements: Our website must be made perceivable, operable, understandable and robust, as further explained below.
- Perceivable: This includes, for example, text alternatives for images, captions and audio description for video, and sufficient colour contrast.
- Operable: This includes, for example, that it must be possible to navigate using a keyboard.
- Understandable: This includes, for example, clear headings and error messages that help users avoid or correct errors in forms.
- Robust: This means that content must be robust enough to be interpreted reliably by a wide a wide range of user agents, including assistive technologies.
We apply the harmonized European standard EN 301 549, which incorporates WCAG 2.1, to meet the applicable accessibility requirements.
- Conformance Status: This website is currently partially compliant with EN 301 549 and WCAG 2.1 Level AA. We are actively working to address identified accessibility issues.
The content listed below may not yet fully meet accessibility requirements for the following reasons:
Color Contrast: Some text and graphical elements may not yet meet the minimum contrast ratio of 4.5:1.
Keyboard Navigation: Certain interactive features, such as product configuration tools, are currently being reviewed and improved for keyboard-only use.
Alternative Text: Some images in our product catalog may lack descriptive alternative text for screen reader users.
Form Labeling: Some input fields in the checkout or contact forms may lack clear programmatic labels. We are working to improve these labels to support assistive technology.
Document Accessibility: Certain PDF documents or manuals published before June 28, 2025, may not be fully accessible.
- Assessment Method: Hespo assessed the accessibility of this website through a combination of internal review, automated testing tools, and manual checks. The most recent assessment was conducted in October 2025.
- Feedback and Contact Information: We welcome your feedback on the accessibility of our website. We aim to respond as promptly as possible, typically within 3–5 business days.
E-mail: webshop@hespo.hr
- Formal Complaints (Enforcement Procedure): If you are not satisfied with our response to your feedback, you can contact the state inspectorate responsible for inspecting the implementation of the Act on Accessibility Requirements for Products and Services in Croatia.
- Ongoing Improvements: We have initiated a remediation program to address identified accessibility barriers. Improvements are being prioritized and implemented on an ongoing basis.
