In order for the website to function properly and to be further improved in order to enhance your browsing experience, it is necessary to store a minimal amount of information (cookies) on your device. More than 90% of websites use cookies, and under European Union regulations, website operators are required to obtain user consent. By using this website, you agree to the use of cookies. You may still browse the website by blocking cookies; however, certain features may not be fully functional.
This Cookie Policy applies to the website hespo.hr and the associated webshop, which operates in the Republic of Croatia and is built on the Spree Commerce platform. This document explains what cookies are, which cookies we use, for what purposes, and how you can manage your preferences, in accordance with Regulation (EU) 2016/679 (GDPR), the Electronic Communications Act, and the ePrivacy Directive.
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They enable the proper functioning of the website, improve the user experience, and allow analysis of website usage.
On the website hespo.hr, we use the following categories of cookies, in accordance with the settings you can choose via our custom consent management system:
Necessary cookies are essential for the proper functioning of the website and the webshop and cannot be disabled through cookie settings.
They are used for purposes such as:
operation of the shopping cart and checkout process
remembering selected filters
management of user sessions
security-related functions
These cookies do not store information that can be used to personally identify you and do not require your consent in accordance with applicable regulations.
These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of the website.
They provide information about:
which pages are most or least frequently visited
how visitors navigate through the website
Data collected through these cookies is used exclusively for statistical purposes and does not allow direct identification of users. These cookies are set only with your consent.
These cookies enable tracking of visitors across different websites so that advertising services can display relevant and tailored advertisements.
They are used for purposes such as:
measuring the effectiveness of marketing campaigns
displaying ads tailored to users’ interests
These cookies do not store information that can directly identify you, but they allow recognition of your browser or device. They are set only with your explicit consent.
For the purposes of traffic analysis and advertising, we use third-party services such as Google Analytics (GA4), Google Ads, and Meta (Facebook). These providers may set their own cookies on your device, exclusively with your consent.
Below is an informative overview of cookies that may be used on the website hespo.hr. The duration of cookies may occasionally change by the service providers.
| Cookie name | Purpose | Duration | Category |
|---|---|---|---|
| _spree_session | Maintaining user session, shopping cart and checkout process | Session | Necessary |
| _ga | Distinguishing users for analytics purposes (GA4) | 2 years | Analytics |
| ga* | Storage of session state and website usage data (GA4) | 2 years | Analytics |
| _gid | Analysis of user behavior on the website | 24 hours | Analytics |
| _gat | Limiting the number of requests to Google Analytics | 1 minute | Analytics |
| _fbp | Conversion tracking and display of relevant ads (Meta) | 3 months | Advertising |
| fr | Displaying and measuring the effectiveness of Facebook ads | 3 months | Advertising |
| IDE | Displaying personalized ads via Google Ads | 13 months | Advertising |
| test_cookie | Checking browser cookie support (Google Ads) | 15 minutes | Advertising |
| apptoken | Assigning a unique user identifier to ensure webshop functionality (e.g. saving delivery data and improving the shopping experience) | 365 days | Analytics |
| Newsletter_subscribe | Storing information on newsletter consent | 30 days | Necessary / Analytics |
| Newsletter_leaving | Remembering newsletter consent and preventing repeated display of the signup popup | 30 days | Necessary / Analytics |
| GDPR_cookie | Storing GDPR consent and cookie preferences | 2 years | Necessary / Analytics |
Note: Analytics and advertising cookies are set only after the user has given consent via the cookie banner.
Upon your first visit to the website, a cookie banner is displayed allowing you to:
accept all cookies
reject non-essential cookies
customize individual cookie categories
You may withdraw or modify your consent at any time via the cookie settings available on the website.
You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the webshop.
Instructions for managing cookies can be found on the support pages of your browser:
Google Chrome
Mozilla Firefox
Microsoft Edge
Safari
More information about the processing of personal data, legal bases, and your rights can be found in our Privacy Policy.
Data controller:
Hilding Anders d.o.o., OIB: 9859473140
Industrijska zona 11, 40323 Prelog
E-mail: webshop@hespo.hr
We reserve the right to amend this Cookie Policy in order to comply with legal requirements or changes in the operation of the website. The updated version is always available on this page.
Hilding Anders d.o.o. (“we”) is committed to protecting your privacy and your personal data. This Privacy Notice describes how we process and use personal data in our possession and how you can contact us if you have additional questions regarding the processing of your personal data.
We collect and process your first and last name and email address, which you provide when requesting information about Hespo offers and services. In addition, your personal data may be used for internal records, statistical analysis, and, where applicable, to fulfill your product orders and/or to contact you in connection with sales activities or customer communication procedures.
The processing of your personal data for the purposes described above is based on the necessity to perform the sales process with you.
Additional processing may be based on our legitimate interest in analyzing and improving the products and services offered by Hilding Anders d.o.o.
We have implemented appropriate technical and organizational measures to protect your personal data against loss, unlawful access, etc. Access to your personal data is limited to individuals associated with Hilding Anders d.o.o. who require such data for the purposes described above.
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected. This means that your personal data will be deleted once you unsubscribe from our newsletter. Anonymized statistical data may be retained thereafter.
Hilding Anders d.o.o., OIB: 9859473140, with its registered office in Industrijska zona 11, 40323 Prelog, is the controller of your personal data.
You have the right to know which personal data about you is being processed and to request a copy of such data. You have the right to rectify inaccurate personal data and, in certain cases, to request the erasure of your personal data (e.g. if the data is no longer necessary to fulfill a contract with you). If you have given consent for processing your personal data for a specific purpose, you may withdraw your consent at any time. To do so, please contact us using the contact details provided above. You also have the right to object to certain processing activities and to request restriction of processing. Please note that restricting or deleting your personal data may result in our inability to fulfill contractual obligations towards you.
If you have any questions regarding the processing of your personal data or wish to exercise your rights, you may contact us at hr.hr@hildinganders.com, by post at the address stated above, or by phone at +385 (0)40 650 042 or +385 (0)40 650 007.
If you have objections or complaints regarding the way we process your personal data, you have the right to lodge a complaint with the relevant data protection supervisory authority.
Any changes related to the processing of your personal data will be communicated by publishing an updated version of this Privacy Notice at
http://www.hildinganders.com
